All the information you need for your holiday in Moena

Booking confirmation

The reservation is only confirmed when the required deposit has been paid and you have received our written confirmation.

Booking cancellation

The deposit will be retained as a cancellation fee for cancellations 21 to 0 days before arrival. In the case of cancellations up to 21 days before the arrival date, the amount of the deposit may be deducted from the cost of a subsequent holiday of equal or greater duration. In any case, the deposit will not be returned.

Types of Room

Comfort Room. Room with Moena view supplement of €5.00 per person per night. Room Junior Suite 15% supplement per person per night.

Late arrival and early departure

The entire stay reserved will be charged (see European regulations in this regard).

Payment methods

All extra expenses/consumption for your stay will be charged to your room and can be paid by cash within the legal limits, bank cheque, debit card or credit card (Visa and MasterCard).

Tourism tax

Prices do not include tourist tax of €2.50 per person per night from the age of 14 for a maximum of 10 consecutive nights.

Special offers

Our offers cannot be combined.

Non-smoking rooms

All our rooms are non-smoking.


Meals not taken will not be deducted from the cost of the stay agreed upon when confirming the reservation.

Mid-August, Christmas and New Year holidays

No supplement will be charged for the Mid-August Gala Dinner, the Christmas Dinner and the New Year’s Eve Celebration.

Arrivals and departures

Rooms will be available from 3 pm on the day of arrival. For arrivals after 8 pm, we would appreciate your notification. Rooms must be vacated by 10 am on the day of departure.

Day use

If the room is available, you can request day use for the day of your departure. You may vacate your room after 6 pm for an extra charge of €80.00 per room. The service must be requested directly on site.

Late check-out

You may leave your luggage in the luggage room and enjoy free access to the Wellness/Pool area at no extra charge.

Room Service

Room service can be requested in advance for a small surcharge.


Parking spaces will be randomly allocated both outside and in the underground garage.


Children under 2 years of age are charged a flat rate of €20.00 which includes breakfast and an afternoon snack. Lunches and dinners are not included in the flat rate and will be charged according to consumption.

Shuttle Service

Our shuttle bus (with 7+1 seats) does not operate during the summer season but only during the winter season from the first day of opening to the last day before closing. The service will not be available in the periods before and after those indicated.

Four-legged friends

Only small animals are allowed. Attendance must be authorised at the time of booking and with a flat-rate supplement of €60.00. Pets are not allowed in public areas, the wellness centre and the restaurant. The owner is responsible for any damage to furniture and furnishings.